Noticeboard

 

As you may have seen the Covid-19 vaccination programme is now concentrating on inviting younger age groups to nationally run vaccination sites through the NHS National Booking Service. As the numbers requiring first vaccination reduces, we have reviewed the capacity needed for the remainder of the vaccination programme. In addition the vaccination site that we have been using at the Forum, Northallerton is now keen to return to hosting events as we progress along the Government's roadmap to a more normal life. 

The Hambleton Primary Care Networks have therefore taken the decision to move out of the Forum from 21st June 2021 to allow the site to get back to 'business as usual' and also to allow our practices to place an increased emphasis on GP services after a period of intense vaccination delivery. 

All patients who received their first vaccination at the site and are due a second dose of their vaccination prior to this date in June will attend their appointment at the Forum and those due a second vaccination after that date will, instead, be invited to a GP practice site. Your practice will be in touch if the venue for your second vaccination has changed so there is no need to contact the surgery. 

For patients still requiring their 1st vaccination, these will continue to take place in the Northallerton area and will be delivered through the National Booking Service at a site operated by a local pharmacy. It is anticipated that this site will be operational from 2nd June. 

We would like to take this opportunity to thank the Forum for their support over the last 6 months and also all our staff, volunteers and community partners. Our phenomenal success would not have been possible without them.

From 17 May international travel will be permitted to a limited number of countries and in some cases proof of Covid-19 vaccination will be required. The mechanism for proving your vaccine status is through the NHS app. For those who cannot access the NHS app you can request written proof that you have received your Covid-19 vaccination by contacting the NHS on 119. Please do not contact your GP practice. You can find out more at:

https://www.gov.uk/government/news/government-confirms-traffic-light-list-ahead-of-cautious-return-to-international-travel

Facemasks are to be worn when entering the surgery - we do not provide these for  patients as these are reserved for medical staff

HAVE YOUR SAY - Get involved in our patient group. We would like to know how we can improve our service. If you are interested you can sign up online.

Complete our friend and family test online

You can order repeat prescriptions online please ask our receptionist's for further details

Better Access to GP Services - Are you aware that you can now book appointments on a Saturday . These are pre bookable only and not for emergency walk in's. Please ask at reception

As an alternative to ringing 111, you can now visit www.111.nhs.uk to determine which service or treatment is most suitable for you. Due to the latest advice regarding Coronavirus we won't bring any patient into the surgery for a face to face appointment until they had a telephone consultation. All appointments will be triaged by a GP. If you have any symptoms you should self isolate https://www.nhs.uk/conditions/coronarvirus-covid19

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

See our Website practice privacy policy

See our Website practice privacy policy (Children)

See our Privacy Notice for General Practice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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