Noticeboard

Hambleton Covid - 19 Vaccinations LATEST INFORMATION

We are continuing to offer patient vaccinations at our Vaccination Centre situated at The Forum, Bullamoor Road, Northallerton, DL6 1LP. Patients who recieve their first dose of vaccine at The Forum will also be given an appointment from their GP for their second dose, probably at The Forum in due course once more is known about vaccine deliveries

Some patients will receive a letter inviting them to book a vaccination appointment at one of the mass vaccination centres which are been set up by the Government. If you already have an appointment for your first or seceond dose at The Forum we would ask you to disregard this letter and keep your appointment at The Forum. If you have not been offered a first dose appointment at The Forum, you may wish to take up the offer of an appointment at a mass vaccination centre. This is your choice. However, if you decide that attending The Forum is more convenient for you, simply disregard the letter and rest assured that your GP practice will contact you in due course to offer you a vaccination appointment at The Forum

50 - 64 year flu vaccine

As you may of heard the government have announced that patients aged between 50-64 years old will be eligible for a free flu vaccination from their GP Practice as part of the flu vaccination programme.

This is a great opportunity for us to protect even more of our patients at a time where there are additional health risks associated with Covid-19 (coronarvirus).

We urge that if you fall under this eligible category to contact us for an appointment.

We urge anyone who's in a clinical risk group to take up the vaccination offer when they receive it. It will give them a much needed layer of protection and there is absolutely no evidence that getting a flu vaccine increases the risk of getting Covid-19.

Thank you for your continued support and understanding

Facemasks are to be worn when entering the surgery - we do not provide these for  patients as these are reserved for medical staff

HAVE YOUR SAY - Get involved in our patient group. We would like to know how we can improve our service. If you are interested you can sign up online.

Complete our friend and family test online

You can order repeat prescriptions online please ask our receptionist's for further details

Better Access to GP Services - Are you aware that you can now book appointments on a Saturday . These are pre bookable only and not for emergency walk in's. Please ask at reception

As an alternative to ringing 111, you can now visit www.111.nhs.uk to determine which service or treatment is most suitable for you. Due to the latest advice regarding Coronavirus we won't bring any patient into the surgery for a face to face appointment until they had a telephone consultation. All appointments will be triaged by a GP. If you have any symptoms you should self isolate https://www.nhs.uk/conditions/coronarvirus-covid19

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

See our Website practice privacy policy

See our Website practice privacy policy (Children)

See our Privacy Notice for General Practice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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