Great Ayton Health Centre - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

HAVE YOUR SAY - Get involved in our patient group. We would like to know how we can improve our service. If you are interested you can sign up online.

Complete our friend and family test online

You can order repeat prescriptions online please ask our receptionist's for further details

Better Access to GP Services - Are you aware that you can now book appointments on a Saturday . These are pre bookable only and not for emergency walk in's. Please ask at reception

As an alternative to ringing 111, you can now visit www.111.nhs.uk to determine which service or treatment is most suitable for you.

AS FROM THE 3rd JUNE 2019 WE WILL BE LONGER TAKING FACE TO FACE APPOINTMENTS AT 8.30 A.M. & 11.00 A.M. WE ARE ONLY ACCEPTING APPOINTMENT BOOKINGS BY TELEPHONE

THE HEALTH CENTRE WILL BE CLOSED FOR STAFF TRAINING ON THURSDAY 3rd OCTOBER FROM 12 NOON AND WILL RE OPEN AT 8.00 A.M. FRIDAY 4th OCTOBER. IF YOUR CALL IS URGENT BETWEEN THE HOURS OF 12.00 -6.30 PLEASE TELEPHONE 0300 123 3112 AFTER 6.30 RING 111

FLU CLINIC SATURDAY 26TH OCTOBER 9.00 - 12 NOON FOR OVER 65'S/UNDER 65'S AT RISK GROUPS. CHILDREN AGED 2YR & 3YR WILL BE INVITED BY LETTER

Appointments

Home Visits

Been Off Work?

Access the online appointment system

Appointments

To book an appointment please ring us on 01642 723421 and select option 2. If your call is of an urgent nature please select option 1.

For morning appointments please call at 08:30.

For afternoon appointments please call at 11:00.

We have an appointment system at the Practice called ‘Advanced Access’. This means that we will aim to offer you an appointment for the same day that you contact us.

GP appointments are available from 09:00 – 11:00 and 15:00 – 17:30.

We do offer a GP extended hours service which operates on a Monday evening 18:30 – 19:30. These appointments are pre-bookable up to 2 weeks in advance.

Book online

Patients can also book an appointment online via the link at the top of this page. Please contact reception if you wish to use SystmOnline as you need to collect a username and password.

Telephone Consultations

If you feel a telephone consultation would save you a visit to the surgery then please ring before 10:00 requesting a telephone call, leaving your name and telephone number. The doctor will return your call after morning surgery.

Telephone consultations can be used to discuss results of tests and investigations and any other advice where an examination is not required.

The Practice Nurse also offers telephone consultations at either 12:30 – 12:50 or 15:30 – 15:40.

We understand that in some certain circumstances you may need to book ahead. Please notify the receptionist who will try to arrange a mutually convenient appointment.

Nurses Appointments

All appointments are pre-bookable; speak to a receptionist.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Better Access to GP Services

Patients registered at a GP Practice in Hambleton will be able to pre-book a routine appointment between 6.30 pm and 8 pm weekdays between 8.30 and 12 noon on a Saturday at the following locations.

Northallerton - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Stokesley - Saturday

Great Ayton - Saturday (Starting 30th Sept then every 3rd Saturday thereafter)

Please speak to receptionist to book an appointment with a GP, Nurse, HCA, Pharmacist & Physiotherapist

Home Visits

Doctor's bag Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 08:00 and 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).